How to make a claim

See the requirements

• Duly signed application letter from the client. The letter must bear a date, current address and telephone number of the client
• Original policy document must be surrendered/Affidavit in case of loss policy document.
• Copy of client’s National I.D card.
• Copy of pay slip showing deductions have stopped
• Signed surrender voucher
• ATM Card Copy for payment through EFT
• Duly filled Mpesa form for Mpesa payment

See Requirements for Loan Claim

• Original policy document/Affidavit in case of loss policy document.
• Duly signed ‘loan bond’.
• Completed and signed salary deduction form or banker’s order indicating the amount of loan repayment inclusive monthly premium OR letter of commitment to repay the loan through cash or Mpesa.
• Latest Payslip copy.
• Loan Voucher (Signed).
• ID copy.
• ATM Card Copy for payment through EFT
• Duly filled Mpesa form for Mpesa payment

See the requirements

• Duly signed application letter from the client. The letter must bear a date, current address and telephone number of the client
• Signed cash bonus/ early access voucher.
• ID copy.
• ATM Card Copy for payment through EFT
• Duly filled Mpesa form for Mpesa payment.

See the requirements

• Original Policy Document / Affidavit in case of loss policy document.
• Certified copy of death certificate
• Certified copy of burial permit
• Certified copies of
• the deceased National ID card and/or form of surrender of ID card
• Certified copy of claimant’s ID
• Letters of administration/ probate of wills to the estate of the deceased (if any)
• Copy of police abstract and/or postmortem report (if any)

See the Requirements

• Original policy document/ Affidavit in case of loss policy document.
• ID copy
• Full maturity voucher (Signed)
• ATM Card copy for payment through EFT
• Duly filled Mpesa form for Mpesa payment