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Get Help

At Pioneer you experience the ultimate in convenience! You can renew your cover online, track the growth of your pension funds, pay your premiums and even apply for a policy loan.

To access these services, simply log into the customer portal. New users will be required to create an account. Don’t worry it’s as easy as ABC!

If you are unable to log in, or wish to receive further assistance, call us on 020 722 0000 or 0111 030500 or drop us an email at info@pioneerassurance.co.ke . You can also visit any of our branches nationwide.

Our USSD *887# is another quick and easy way to access our products and services. From Car and Travel insurance to our Suluhu Savings plan and Pensions. Try it today.

Thank you for choosing Pioneer Insurance, we are your security for the future.

Our contact details

We love to hear from you, our customers. Any time you need assistance with our services, products or anything else; feel free to give us a call. Reach us by calling: 020 722 0000 or 0111 030500 or SMS: 20430 to get in touch.

Our HQ details

Pioneer House 7th Floor, Moi Avenue

Tel: 020 7220000 or 0111 030500

P.O BOX 20333-00200


Email: customercare@pioneerassurance.co.ke, info@pioneerassurance.co.ke

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